In short: With an exchange, you first receive a tested exchange unit and then send your old unit back. A deposit is charged in addition to the price and refunded once the old unit has been received and checked. Enclose the deposit slip or a copy of the invoice in the parcel.
An exchange unit gives you the option of replacing a faulty vehicle control unit quickly and easily. You receive a tested or refurbished unit from us and then send your removed old unit back to us.
This means you don't have to wait for your own unit to be repaired and can often significantly reduce the downtime of your vehicle.
What is an exchange unit?
With an exchange, you receive a suitable replacement unit for your vehicle from us. In return, we need your faulty old unit back.
The returned unit serves as the basis for further refurbishment and, after successful repair, can be used again as an exchange unit. For this reason, a deposit is charged in addition to the product price at purchase.
How an exchange works
1. Order the right exchange unit
Select the exchange unit that matches your vehicle and fault symptom in our online shop.
Pay particular attention to:
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the part number of the unit
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the vehicle manufacturer and vehicle model
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the model year
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the version of the control unit
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any fault codes present
If you are unsure, please contact us before ordering. We can then check whether the exchange unit offered matches your vehicle or your existing component.
2. Pay the product price and deposit
With an exchange unit you first pay the stated product price plus the additional deposit.
The deposit serves as security that we receive your removed old unit back complete and on time. You can find the exact deposit amount in the respective product description.
3. Receive and install the exchange unit
After processing your order we send you the exchange unit. Depending on the component and vehicle, coding, programming, adaptation or teach-in may be required after installation.
Installation should be carried out by a qualified specialist workshop. Before installation it must also be checked whether there are other faults in the vehicle that could have damaged the control unit.
4. Return the old unit
After installation, send your removed old unit back to us. The customer bears the cost of returning the old unit.
Every shipment includes a deposit slip. It must be filled in completely and enclosed in the parcel with the old unit. Alternatively, you can enclose a copy of the corresponding invoice in the parcel.
This is the only way we can clearly assign the returned unit to your order and process the deposit refund.
The old unit should be packed securely and well padded. Sensitive connectors, housing parts and electronic components in particular must be protected against impacts and moisture during shipping.
What is the deadline for returning the old unit?
The old unit must be sent to us within the return period stated in the product description or in our terms. As a rule, this period is two weeks after receipt of the exchange unit.
If a timely return is not possible, please contact us early.
When is the deposit refunded?
After receipt we check the returned old unit. If the unit meets the requirements of the exchange and can be clearly assigned, the deposit is refunded via the original payment method or as individually agreed.
Processing can only take place once the old unit and the completed deposit slip or a copy of the invoice have arrived.
What requirements must the old unit meet?
The returned old unit must generally match the exchange unit ordered. The matching unit version and the agreed part numbers are particularly important.
A full or partial refund of the deposit may be excluded if the old unit, for example:
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does not match the agreed version
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is returned incomplete
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shows severe mechanical damage
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has been damaged by water, fire or overvoltage
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has already been improperly opened or repaired
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can no longer be repaired
The exact requirements may differ depending on the product and unit type. The details in the respective product description therefore always apply.
Exchange or repair – what is the difference?
With a repair, you send your own faulty unit to us. We test and repair this unit and then send it back to you.
With an exchange, on the other hand, you receive a different, already prepared unit. You send your own old unit back to us after the exchange.
An exchange unit can be particularly useful if the vehicle needs to be back in service quickly and a suitable unit is available.
Frequently asked questions about exchanges
Does the exchange unit need to be taught in?
That depends on the vehicle and component. Some units can be installed directly, others must be coded, programmed or taught in to the vehicle. You will find the relevant information in the product description.
Who pays for returning the old unit?
The customer bears the cost and organisation of returning the old unit.
Which documents must go in the parcel?
Please enclose the fully completed deposit slip. It is supplied with every exchange shipment. Alternatively, you can enclose a copy of the corresponding invoice.
When will I get my deposit back?
The refund is made after the old unit has been received, assigned and successfully checked.
Can I return a different old unit?
The returned unit must meet the agreed requirements. If the version or part number does not match, the unit may not be accepted as an old part.
Questions about your exchange unit?
If you have questions about your order, returning your old unit or anything else, you can reach us by phone at:
05671 / 7664710